Delivery & support
Delivery involves more than transport. We help define the destination requirements, handover steps and support arrangements with the partners involved in your project.
Responsibilities and partner roles
We agree who supplies the solution, arranges transport, receives it and provides any agreed support. The responsibilities between these parties are defined clearly.
Destination, origin and planning
Together, we review destination requirements, the origin information needed and the project sequence. The plan reflects the selected configuration and each party’s responsibilities.
Delivery and handover
We define delivery arrangements, acceptance steps and handover information. We agree who receives the solution and which records accompany it.
Spare parts and maintenance options
We discuss applicable spare parts and maintenance options for the selected configuration. Availability, partner roles and the support period are agreed for each project.
From readiness to acceptance
Before dispatch, agree the configuration to be delivered, inspection points, transport arrangements and receiving contact. Delivery, inspection and acceptance may be distinct steps. Record any outstanding items and the party responsible for resolving them.
Information for use and end of contract
Identify the technical and maintenance information needed by the receiving team. Discuss applicable parts, maintenance or service options and any arrangements at the end of use. Responsible partners, conditions and duration are specific to the project.
Items to agree before handover
| Project item | Agreement to define |
|---|---|
| Delivery | Agreement to defineDestination, planning and responsibilities of the supplying and receiving parties. |
| Documentation | Agreement to defineTechnical and origin information, inspection and acceptance records relevant to the configuration. |
| Support | Agreement to defineApplicable options, responsible partners and the agreed conditions and period. |
Questions and answers
Who arranges transport and receives the solution?
These roles are agreed before delivery, including destination access, receipt, inspection and the records needed for acceptance.
Are spare parts and service included?
Only the options and conditions agreed for the selected configuration apply. We discuss responsible partners, availability and the support period.
What happens at the end of use?
Any return, transfer or other end-of-use arrangement must be agreed for the project or contract. There is no automatic return or buyback commitment.
Discuss your next project.
Tell us what you need to transport, store or accommodate. We will discuss your project and a suitable next step.